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Posted by jewellfish on August 7, 2008, 6:31 pm
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> I had occasionally been using the TG7F by Telular for fire. =A0Its rated =
as
> one of the communication paths for fire as primary or secondary.
> Unfortunately I have run across a unit that doesn't seem to put enough ju=
ice
> into the dial tone and/or the frequency is off. =A0This means the panel l=
ooks
> for dial tone doesn't see it adequately and has to go through its entire
> error and anti locking procedure before just trying to dial regardless of
> line condition. =A0The signal does go out, but it generates a trouble, an=
d of
> course it takes as much as 3-4 minutes. =A0This is in my opinion a seriou=
s
> problem.
>
> I have sent the bad unit back to Telular, (through the distributor only) =
and
> have not gotten it back yet. =A0Its been a while. =A0Of course I had to j=
ump
> through hoops and play games with Telular before they could ever admit th=
at
> they might have a bad unit. =A0They tried to blame it on me. =A0On the fi=
re
> panel (which worked perfectly with a land line) and anything else they co=
uld
> think of before sending me to somebody who to get an RMA only to be told =
I
> could not get an RMA, but would have to send the unit back to the
> distributor. =A0What a pain in the wazoo. =A0I took four phone calls and =
wasted
> almost two hours of my time.
>
> Anyway. =A0I am looking for another cellular communicator (if there is on=
e)
> rated for fire primary or backup. =A0I've got an AHJ breathing down my ne=
ck on
> one site and I'm about ready to tell the customer he will have to order
> another phone line, refund his money for the cell unit, and just quit usi=
ng
> them.
>
> Bob La Londe
> The Security Consultant
I have used Tellular TG-7 for a while and have good luck with them.
(As an aside, note they are listed for and, per NFPA 72, can only be
used as secondary methods of communication, never primary). Customer
service has been decent. Maybe they are having a bad day.
Won't the folks you purchased it from just swap it for a new one?
Cheers
jewellfish
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