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Posted by Nomen Nescio on September 20, 2007, 1:40 am
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It appears that becoming a member of the BBB in each state gets you a good
rating no matter
how poorly your service is.
If you put all the Brinks complaints all in one basket, it would have generated
an unsatisfactory rating.
Money talks.
The BBB is a fucking joke.
Nomen Nescio
This was just from one office. Do the math people.
The BBB processed a total of 5 complaints about this company in the last 36
months, our standard reporting period.Of the total of 5 complaints closed in 36
months, 1 was closed in the last year.
Billing or Collection Issues
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized
charges, or questionable collection practices.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be
satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined that despite the company's reasonable effort to
address complaint issues, the consumer remained dissatisfied.
Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to
provide promised service, inferior quality of provided service, or damaged
merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service,
including personnel's failure to provide assistance in a timely manner, failure
to address or respond to customer dissatisfaction, unavailability for customer
support, and/or inappropriate behavior or attitude exhibited by company staff.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be
satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined that despite the company's reasonable effort to
address complaint issues, the consumer remained dissatisfied.
Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the
complainant, including defective merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
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