|
Posted by Jim Rojas on July 25, 2007, 8:27 pm
If you were Registered and logged in, you could reply and use other advanced thread options
I don't. I will fight back with the only resource I have at my disposal,
the internet. So unless Brinks can afford to shutdown the entire
internet, I will keep posting my opinions according to my rights of
Freedom Of Speech.
http://www.livinginternet.com/i/ip_speech.htm
Jim Rojas
Just Looking wrote:
> I don't feel the love anymore between you and Brinks. What's up with that.
> What could be the reason?
>
>> Brinks Home Security Complaints
>>
>> Shane of Tomball TX (07/16/07)
>>
>> We recently decided to cancel monitoring by Brinks Home Security and
>> have a new company take over the monitoring. Brinks has informed us that
>> they wish to send out a technician to remove all Brinks equipment
>> including wiring and sensors throughout the house. When I purchased the
>> house in 2001, it already had all the equipment installed.
>>
>> At the time, we purchased or should I say paid for two smoke detectors
>> that were supposedly faulty. Brinks is now claiming that they own all
>> the equipment and wiring installed in the premise and claim if we do not
>> allow them to remove all wiring, sensors etc. then they would send us a
>> bill for $500.00.
>>
>>
>> Cindy of Bolingbrook IL (06/27/07)
>>
>> I called to cancel my brinks home security system and was told I'd have
>> to be home because someone from Brinks would have to come over to remove
>> the two keypads as well as the transformer. I couldn't believe they
>> would remove the keypads so I called our local Brinks branch and was
>> told by the manager that they do not need to remove the system, by doing
>> so, they would leave holes in the wall and we'd probably have to repair
>> the wall and then repaint it. He then said all they would do is disable
>> the dialer and leave the equipment there at no additional cost to me.
>>
>> I then called Brinks at their 1800 number and spoke to a Shaterra. When
>> I asked her if I had the option of keeping the equipment, she replied
>> yes, but at a cost of $500.00. That's when I told her what the manager
>> from our local Brinks branch assured me. I truly think Brinks is in the
>> business of trying to keep you as their customer by a) lowering your
>> bill if you tell them you are thinking of canceling (they cut my bill in
>> 1/2 for 6 months) and then if you call again to say you decided to
>> cancel, they would stick you with either unfinished walls with holes in
>> it, or charge you an outrageous fee for you to keep the equipment.
>>
>> Leneta of Tucker GA (05/23/07)
>>
>> I was away from my home when the fire alarm was activated. It turned out
>> it was caused by a plumber soldering some pipes. The fire department
>> came and saw there was no fire and left. I called Brinks and asked them
>> to remotely stop the alarm from going off and they told me it was a $20
>> charge! I've had this system for 13 years and couldn't believe they
>> would charge me to turn off the alarm.
>>
>> I was told they would waive the fee IF I agreed to a service call to
>> test my system. In other words to avoid a $20 fee, I had to commit to a
>> $50+ fee and time off from work! I can't believe this is standard in the
>> industry, but I'm going to find out.
>>
>>
>> F. of Pawtucket RI (04/09/07)
>> Whe we signed up for services with Brinks, we were informed by the sales
>> person that we needed to pay for a Permit fee at that time we paid, when
>> they came to install the alarm we asked about the permit and they did
>> not have it, a week later after a called the offices several times, I
>> was told by the sales person that he was going to pull the permit then,
>> I stated that was not possible since the work had been done and the
>> permit needs top be pulled prior to the work being done. I also contact
>> my town hall, permit dept and was told that Brinks does this a lot,
>> charges people for permits but does not pull them.
>>
>> I requested a refund for the permit fee, and was told that would take
>> about 2 months to be able to receive my refund, they needed to research
>> it, when they know they made the mistake, I have spoken to other Brinks
>> customers that state they had never had a permit for work for them either
>>
>> Akeem of Columbus OH (08/20/03)
>> In April 2003 the main telephone line my home was inoperable. I
>> contacted SBC Ameritech to repair the problem, however, their findings
>> during their investigation reflected that the problem was was due to a
>> defect in the alarm system installed by Brinks Security. I contacted
>> Brinks and informed them of the problem. The 1st technician 51800/D
>> Bidwell came out and stated he fixed the problem and provided his phone
>> numbers for contact if the problem continued. I contacted him to tell
>> him that I was unable to make calls from my home because the phone line
>> was still dropping calls. He never returned my phone calls, so I
>> contacted Brinks again 1-week later.
>>
>> The service Manager, Steven came out inspected the work of the
>> technician and stated that he will be sending a Sr. Technician out to
>> repair the problem. The supervisor called me back 2-weeks later to
>> inform me he could not find my paper work or repair order and did not
>> provide an operable phone number,so I was unable to reach him. I then
>> contacted Brinks again in June to express my disappointment in their
>> workmanship and poor customer service. I was unable to use my home phone
>> during the length of this time. Another repair technician came out who
>> proclaimed he fixed the problem, at which time I agreed to add a new
>> keypad on the 2nd floor of my home.
>>
>> To my surprise, 2 hours after he left the alarm light indicator did not
>> work, so I contacted Brinks again to come out and correct the problem.
>> Technician 51800/D Bidwell stated that he fixed the problem only to find
>> out later that I had a dysfunctional product that created false alarm
>> sounds for the entire weekend. I am also still having problems with my
>> phone, unable to make or receive calls.
>>
>> Debra of Gig Harbor WA (02/28/03)
>> I was a renter in a home there was a Brinks Home Security System in
>> place. I hooked up service for about a year and a half. I always paid my
>> bill and never had any problems. The owner filed Bankruptcy (the home
>> owner) and I had to move out. So I notified Brinks to let them know I
>> needed to disconnect my service because I had to move out. They said
>> that was fine and they would note it. After moving out. I went back to
>> the home to clean up and accidentally set off the alarm. I called Brinks
>> to let them know it was a false alarm and they indicated to me that they
>> were not getting the notice of the alarm because I had disconnected
>> service. so I figured all was fine on both ends.. a few month later I
>> get this outrageous bill saying I owe them all kinds of money..
>>
>> I sent a letter back WITH the statment indicating that I had cancelled
>> service months prior.. but now I have a bill for over $1,000.. they're
>> response was oh yea,, we saw you cancelled.. but you need to put it in
>> WRITING.. we have a FORM you need to fill out.. I indicated that no one
>> EVER sent the form when I disconnected service and it was acknowledged
>> that I had INDEED disconnect service... but they're STILL trying to
>> charge me fully knowing I moved OUT of the home over 3 YEARS ago.!!!
>> They are trying to bill me for a service I did NOT receive.. and NOT
>> only that.. the home was BOUGHT by someone else.
>>
>> Ho of New York NY (07/29/02)
>> I purchased a BRINKS Home Security System and and had my house prewired
>> for the system so that the hardware would be ready to be installed when
>> I took title of the house in 6 months. I pre-paid 50% of the $941 for
>> the system. A little over 1 month after I purchased the BRINKS system
>> and had my house pre-wired, a strong thunderstorm with strong winds
>> passed over my house and caused my house as well as 4 others to be
>> severely damaged and all 5 houses had to be demolished and rebuilt. I
>> contacted the salesperson who sold us the BRINKS system and he in turn
>> contacted his supervisor to see what could be done about re-wiring the
>> house.
>>
>> I stated to the area manager of BRINKS that I felt I should not have to
>> pay to have the house re-wired since it was not my fault or anyone's
>> fault that the house collapsed. The area manager said he did not know if
>> he would be able to waive the re-wiring fee and said he would get back
>> to me. After waiting over 2 weeks for a response and not getting one, I
>> decided to call back and was told by my salesperson that the area
>> manager was away on vacation and that he would contact me with an answer
>> as to whether I would have to pay for the re-wiring as soon as the area
>> manager came back from vacation and he was able discuss my situation to
>> him again. The salesperson finally called back and told me the area
>> manager felt that since it was not BRINKS fault that my house collapsed
>> as well that BRINKS should not have to pay to have my house re-wired
>> again and that I would have to pay an additional service fee of $200.
>>
>> I told the salesperson this is unacceptable and decided to contact the
>> regional manager responsible for the Jersey City, NJ area. After 3 calls
>> to the BRINKS 800 number I was able to get the number of the regional
>> manager and left him a message on his voice mail. That evening I
>> received a phone call from the regional manager and he asked me who I
>> thought was going to pay to have the house rewired and I stated I felt
>> BRINKS should absorb the cost of the rewiring. The regional manager
>> stated he would not do this because he had a responsibility to the
>> company's shareholders.
>>
>> Scott of Houston (03/26/02)
>> When I bought my home 10 years ago it had a Brinks' alarm system already
>> installed. I called the company and started service. Recently I had a
>> new alarm system installed (ADT) and called Brinks to cancel service.
>> The operator told me that I only had one chance a year to cancel and I
>> would have to pay the monthly service for nine more months before I
>> could cancel. She went on to explain that Brink's (unlike ADT) owned the
>> equipment in my home and would need to come out and pick it up. I don't
>> remember signing a contract with Brink's since the system was in the
>> house when I bought it and all I did was call them up and start service.
>> I have requested a copy of the contract and a list of all of the
>> equipment that they want to remove. Are they responsible for cleaning up
>> the mess when they remove the equipment?
>>
>>
>>
>>
>> Report Your Experience
>> If you've had a bad experience with a consumer product or service, we'd
>> like to hear about it. All complaints are reviewed by class action
>> attorneys and are considered for publication on our site. Knowledge is
>> power! Help spread the word. File your consumer report now.
>> http://www.consumeraffairs.com/php/a_report.php
>
>
| 
XML site map