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Posted by Jim on September 21, 2006, 10:31 am
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>
> Dave Cohen wrote:
>
>> I haven't experienced any problems, but your post isn't very clear as to
>> what sort of problems you are experiencing.
>> Dave Cohen
>
> My system is Win XP MCE 2002 SP2. I am using NTBackup (a version of
> Veritas that comes with windows). For the record I have tried other
> file based backup programs and have the same issue. I backup selected
> folders on C drive to a folder on C drive. For about 300 files I find
> the following message in NTBackups log. Each time it is mostly, but not
> exactly, the same files. The files are mostly my data and applications.
> I can be sure that most of them were not open at the time the backup
> ran. NTBackup runs as a scheduled job using account Rob. Rob is in the
> administrators and backup operators groups. I have confirmed that Rob
> has full rights to many of these files. If I unload F-Secure the
> messages go away.
>
> Warning: Unable to open "C:\bin\grep.txt" - skipped.
> Reason: Access is denied.
You are doing file and folder backups. In this mode, ntbackup is not able
to backup open files. Any program which has open files in the folders that
you wish to retain will cause this problem.
The way to circumvent the problem with ntbackup is to backup the entire disk
using the ASR wizard. In this mode, ntbackup uses shadow copying which will
proceed without troubles.
>
> F-Secure has additionally stopped software installs and various
> automatic update programs. Again, if I unload F-Secure the issues are
> resolved.
Most decent anti virus programs will interfere with software installs, etc.
I use Norton, and before doing any of this, I shut it down. Surely you can
do the same with F-Secure.
>
> F-Secure has an option named System Control. I am having all these
> problems even with System Control disabled. The only thing that
> resolves these issues is completely unloading F-Secure.
>
> Additionally I have certain email alerts that come to me several times
> a day from my broker. Every time F-Secure causes a popup a dialog to
> appear warning me about the email. If it matters, my broker is
> Fidelity. This can be stopped but only by completely disabling email
> scanning.
That is the way most antivirus programs work. Don't you want to know that
the email has malware? Just because the return address says that it came
from your broker doesn't mean that it actually did.
I also use NOD32 which warns me if and only if there is a problem with a
specific message.
>
> F-Secure has no (free) product support. Customer service is free, but
> has not responded yet (I requested they cancel my subscription). Thier
> website has a lot of very elementary technical information (grandma
> level stuff) but nothing like a knowledge base, a detailed technical
> issues FAQ or list of known issues.
>
Jim
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