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Posted by K2NNJ on January 9, 2008, 12:47 am
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> The last update:
>
> I waited 1 hour 20 minutes. Not ever a note how much longer to wait for a
> techie to "come shortly to the session", always connected with an ID
> session # but no support at all.
>
> I would NOT recommend Trend Micro after these experiences. Consumer
> reports is way wrong in giving them a #1 spot in their current issue.
>
> Real live experiences do NOT support that at all.
>
>
>
>
>> Now waiting 49 minutes and still no support rep. that is to be here
>> "shortly", that is in their support CHAT room of Trend Micro.
>>
>> Support is terrible.
>>
>>> I am trying to get to their CHAT support. I am connected at 8 PM,
>>> waiting now 25 minutes and the service rep who is to come on "shortly"
>>> is still not there.
>>>
>>> Their support is for the birds.Both by phone and chat and e-mail.
>>>
>>>> I installed the above program but it keeps on bringing up a message,
>>>> that a computer wants to sign on to my computer.
>>>>
>>>> I checked the ID and it is indeed my own computer which is connected to
>>>> a D-link router. I have checked ion the Trend Micro page that comes up
>>>> again and again, that it is a TRUSTED computer and it is supposedly not
>>>> to come up again with a warning for this computer, but it does.
>>>>
>>>> Have any of you experience this too with the Trend Micro Internet
>>>> Security PRO ?
>>>>
>>>> It is very annoying.
>>>
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