Problems renewing E Trust anti Virus licence.

Problems renewing E Trust anti Virus licence.
Secure Home | Search | About
Login Password
Register Now! Lost Password?
 Anti-Virus Software    Post an article   get this group's latest topics as an RSS feed add this group's latest topics to your My MSN content add this group's latest topics to your My Yahoo content add this group's latest topics to your Google content
Subject Author Date
Problems renewing E Trust anti Virus licence. Tommy T. 02-04-2006
Posted by Tommy T. on February 4, 2006, 6:32 am
If you were  Registered and logged in, you could reply and use other advanced thread options
I am trying to renew my subscription to E-trust anti virus but without any
success

When I click the "Renew Now" on the subscription upgrade page I am taken to
the secure digitalriver shopping cart page, which displays a message "Your
shopping cart is currently empty"

E Trust customer support says that the message is due to my having a
firewall turned on, which is stopping my accessing the payment page.

But I get the same message with the firewall turned off.

Has anyone experienced the same problems or can suggest what could be
stopping my accessing the payment page.?

Thanks

Tommy T.





Posted by Exiddor on February 4, 2006, 10:33 am
If you were  Registered and logged in, you could reply and use other advanced thread options
On Sat, 4 Feb 2006 11:32:10 -0000, Tommy T. wrote:

> I am trying to renew my subscription to E-trust anti virus but without any
> success
[...]
> Has anyone experienced the same problems or can suggest what could be
> stopping my accessing the payment page.?

I've not had that exact problem, but I've just given up on E-trust.
I've been with them ever since the Innoculate-IT days and have had
problems of some kind every year when I try to renew.

This year, it won't accept any of my three credit cards. Support say I must be
entering my details incorrectly. Come on! Entering incorrect details on all
three cards? So I've purchased Kaspersky AV instead - using one of the same
credit cards that was refused by E-trust!

It's a pity, because I've always liked E-trust. One good thing is that
I'll no longer have to endure that horrendously convoluted web site!
:-)

--
Exiddor.

Posted by BoB on February 4, 2006, 3:15 pm
If you were  Registered and logged in, you could reply and use other advanced thread options

>I am trying to renew my subscription to E-trust anti virus but without any
>success
>
>When I click the "Renew Now" on the subscription upgrade page I am taken to
>the secure digitalriver shopping cart page, which displays a message "Your
>shopping cart is currently empty"
>
>E Trust customer support says that the message is due to my having a
>firewall turned on, which is stopping my accessing the payment page.
>
>But I get the same message with the firewall turned off.
>
>Has anyone experienced the same problems or can suggest what could be
>stopping my accessing the payment page.?
>
>Thanks
>
>Tommy T.

Hi Tommy,

You might consider my decision. I have given up on EZTrust and will not
renew in June even if the page works. They increased the price of annual
renewal and their site is very poorly organized. I had to invest a lot
of time due their goof-up on the recent signature update.

After monitoring AV NGs since last year, I am considering NOD32 which is
a better rated AV, comparably priced. Kaspersky is also very good but
caused system problems for a 'few' people. I haven't seen problems
mentioned from NOD32 users.

My 2¢,

BoB


Posted by emtech on February 4, 2006, 4:17 pm
If you were  Registered and logged in, you could reply and use other advanced thread options
As viewed from alt.comp.anti-virus, BoB wrote:

>You might consider my decision. I have given up on EZTrust and will
>not renew in June even if the page works. They increased the price
>of annual renewal

Oh? I noticed that they raised the purchase price of the antivirus
software just recently from $30 to $40. Renewals have always been
$20... what are they now?

>and their site is very poorly organized.

Can't argue with that statement.

>I had to invest a lot of time due their goof-up on the recent
>signature update.
>
>After monitoring AV NGs since last year, I am considering NOD32
>which is a better rated AV, comparably priced. Kaspersky is also
>very good but caused system problems for a 'few' people. I haven't
>seen problems mentioned from NOD32 users.

When eTrust blew up on Thursday, I purchased and installed a copy
of NOD32 on my main computer, leaving eTrust on the others. NOD32
is a very different interface and will take some getting used to,
but in most independent tests it gets top ratings.

>My 2¢,

And my $39.00 :)


Posted by BoB on February 5, 2006, 10:53 am
If you were  Registered and logged in, you could reply and use other advanced thread options

>As viewed from alt.comp.anti-virus, BoB wrote:
>
>>You might consider my decision. I have given up on EZTrust and will
>>not renew in June even if the page works. They increased the price
>>of annual renewal
>
>Oh? I noticed that they raised the purchase price of the antivirus
>software just recently from $30 to $40. Renewals have always been
>$20... what are they now?

Renewed for $9.95 in '03/'04. didn't notice '05 cost $19.95 or
would have quit last year.

>>and their site is very poorly organized.
>
>Can't argue with that statement.
>
>>I had to invest a lot of time due their goof-up on the recent
>>signature update.
>>
>>After monitoring AV NGs since last year, I am considering NOD32
>>which is a better rated AV, comparably priced. Kaspersky is also
>>very good but caused system problems for a 'few' people. I haven't
>>seen problems mentioned from NOD32 users.
>
>When eTrust blew up on Thursday, I purchased and installed a copy
>of NOD32 on my main computer, leaving eTrust on the others. NOD32
>is a very different interface and will take some getting used to,
>but in most independent tests it gets top ratings.
>
>>My 2¢,
>
>And my $39.00 :)


Similar ThreadsPosted
AVG 8 licence problems March 18, 2008, 1:02 pm
Problems with EZ Trust Again!! September 30, 2005, 5:58 pm
EZ Trust AV Update Problems Today (Feb 2) February 2, 2006, 3:29 pm
Norton Anti-virus install problems November 27, 2006, 10:22 pm
renewing Norton vs buying new software package April 3, 2007, 7:51 am
Kaspersky licence February 23, 2006, 7:14 pm
Sophos licence details July 17, 2007, 11:17 am
lost Symantec content licence after system time change April 16, 2007, 8:03 am
Re: lost Symantec content licence after system time change April 16, 2007, 9:39 am
free anti virus,anti spam, anti spyware softwares April 7, 2006, 6:57 am

The site map in XML format XML site map

Contact Us | Privacy Policy