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Posted by (PeteCresswell) on December 29, 2005, 3:09 pm
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I've got something where, following upgrade from 2000 to XP; PC-Cillin keeps
prompting "New components detected..." and won't stop even after
downloads/reboots.
I've put in two separate trouble tickets on TrendMicro's site, but no response.
I'm pretty sure the email address I've supplied is good, but with all the virus
filtering going on at the ISP level, who knows?
Bottom line: anybody put in a problem there and heard back?
--
PeteCresswell
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Posted by optikl on December 29, 2005, 3:25 pm
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(PeteCresswell) wrote:
> I've got something where, following upgrade from 2000 to XP; PC-Cillin keeps
> prompting "New components detected..." and won't stop even after
> downloads/reboots.
>
> I've put in two separate trouble tickets on TrendMicro's site, but no response.
>
> I'm pretty sure the email address I've supplied is good, but with all the virus
> filtering going on at the ISP level, who knows?
>
> Bottom line: anybody put in a problem there and heard back?
Have you tried using the PCCTool to clear the cache. I also believe you
need to delete all signature files and some other files and then do an
update. There is a KB article that discusses this. Try looking for all
KB articles for PCC 2004/2005.
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Posted by Frankster on December 29, 2005, 3:32 pm
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Technical Support
Phone: +1 (888) 608-1009 ()
(Mon - Fri 5 a.m.- 5 p.m. U.S. Pacific Time except on holidays)
Well, it is Christmas/NewYear. Could be on Holiday I guess.
-Frank
> I've got something where, following upgrade from 2000 to XP; PC-Cillin
> keeps
> prompting "New components detected..." and won't stop even after
> downloads/reboots.
>
> I've put in two separate trouble tickets on TrendMicro's site, but no
> response.
>
> I'm pretty sure the email address I've supplied is good, but with all the
> virus
> filtering going on at the ISP level, who knows?
>
> Bottom line: anybody put in a problem there and heard back?
> --
> PeteCresswell
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Posted by My View on December 30, 2005, 7:24 am
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Go to http://tinyurl.com/9cp6f and scroll down to your situation (depends
upon which version you have).
PeterH
> I've got something where, following upgrade from 2000 to XP; PC-Cillin
> keeps
> prompting "New components detected..." and won't stop even after
> downloads/reboots.
>
> I've put in two separate trouble tickets on TrendMicro's site, but no
> response.
>
> I'm pretty sure the email address I've supplied is good, but with all the
> virus
> filtering going on at the ISP level, who knows?
>
> Bottom line: anybody put in a problem there and heard back?
> --
> PeteCresswell
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Posted by (PeteCresswell) on December 30, 2005, 11:07 am
If you were Registered and logged in, you could reply and use other advanced thread options >This is a known issue with Trend Micro.
>
>Go to http://tinyurl.com/9cp6f and scroll down to your situation (depends
>upon which version you have).
One of the issues, http://tinyurl.com/bpsy2 (for PC Cillin 2004) , seems close
upon first reading - but it's not the same as mine. Been there a few weeks ago.
What seems to set my issue apart is that the "New components detected..." dialog
keeps on coming and coming. I can answer "Yes", do the update, reboot... and
it just keeps on popping forever and ever.
--
PeteCresswell
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