BitDefender disinfection failed, Why?

BitDefender disinfection failed, Why?

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BitDefender disinfection failed, Why? Nehmo 01-02-2008
Posted by Nehmo on January 2, 2008, 7:02 am
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(I just finished eliminating an infection. The malware files I'm
talking about here are the remnants of it, and they aren't executing.
The system functions well now.)

Using BitDefender AntiVirus 2008 Trial on a Vista Basic machine, I
scan and get the following report:

DeepScan:Generic.Malware.SP!
VPkWkg.C33CC922 - "disinfection failed" on 2 issue(s).
Infected : C:\Users\Admin
\AppData\LocaI\Temp\T...omania 2.6 Patch.zip\KIeptomania 2.6 Patch.exe
Infected : C:\Users\Admin
\Documents rash\hldrrr_.exe

But when I use Windows Explorer to get to these files, BitDefender
opens a small window in the lower right saying it's quarantining the
file. The offending file then disappears from Windows Explorer. This
prompts my first question: If BitDefender can quarantine the file when
it sees it in Explorer, why can't it do the same thing when it sees
the file during a scan?
Now looking at the log BitDefender creates after a scan, I get four
items:
The 2 files listed above, one fake virus I created as a test,
C:\Users\Admin\Documents\eicar.com        EICAR-Test-File (not a virus)
Disinfect Failed

and this notice:
C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files
\Content.IE5WBDGH8P\b64_2[2].jpg        Win32.Worm.Bagle.ZKD        Disinfect
Failed

But this last file doesn't exist.
So, why is BitDefender reporting in the log a file that doesn't exist?
(Well, at least I can't find it using Windows Explorer.) Why is this
in the log but not in the end-of-scan report?

And why is my fake virus (which I created as a test for another anti-
virus app) showing in the log but not in the end-of-scan report? And
why wasn't the fake virus quarantined or deleted? The fake was
supposed to be a standard fake that all virus programs detect.

--
Nehmo

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