Another Norton horror story?

Another Norton horror story?
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Subject Author Date
Another Norton horror story? news.rcn.com 01-25-2006
Posted by news.rcn.com on January 25, 2006, 12:10 pm
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I have been using NAV for a few years moderately successfully. I also use
multi_av relatively often to check that I haven't actually caught anything

Recently I found that I could not update NAV (I didn't try manually) which
came with Systemworks so I bought and installed NIS (despite having a
hardware firewall in my WiFi router). I couldn't seem to manage to install
NAV without all the rest of NIS.

It seems a resource hog (my system has slowed to a crawl although I can't
figure out how to establish that NIS is causing this: My hard drives are
getting a bit filled up. But I DO have a fixed size XP swap file on a D
drive on this notebook) but it did actually install NAV and dumps a lot of
spam into its spam folder AND doesn't put anything which isn't spam into
that folder. Slightly worryingly, it seems to have rendered my Outlook spam
filters less effective but I am not sure how or why. And it does put normal
email into various irrelevant folders with a spam marking. This seems to be
one lousy program. And NAV is constantly turning itself off, causing an
annoying security warning.

But recently I started getting ccapp.exe error messages which Microsoft's
error detection told me were Symantec error messages which MS knows about
but for which Symantec hasn't got a patch.

Then I discovered that rather than have outlook check my email every (say)
20 seconds, I can suddenly only access my email by rebooting my computer.
Otherwise it just gives me a plethora of error messages, mostly involving
authentication. So assuming there was a problem with my ISP, I called them
and they told me that some recent patch in NIS was suddenly causing this to
happen on lots of their customer's computer's email connection. When I
tried turning off Internet Security (I haven't the vaguest idea which aspect
of NIS is causing all the problems), it also causes that annoying security
warning.

Does anyone know how to cure this Outlook problem which SEEMS to be caused
by this recent NIS patch?

Symantec of course won't support their product although to be fair they have
offered me a refund on it.

(If anyone wants a further laugh on this, I might add that I will probably
have to go the refund route as the program errors on ccapp etc necessitated
such uninstalling and reinstalling of NIS that Symantec wont let me activate
the product any more!! Someone shooting themselves in the foot just to see
how it feels?)



Posted by Poster 60 on January 25, 2006, 8:43 pm
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news.rcn.com wrote:
>
> Symantec of course won't support their product although to be fair they have
> offered me a refund on it.

Take the refund and get NOD32. Don't waste your time
trying to fix a new product. I've been that route and now have
absolutely NO tolerance toward *any* program that doesn't work on the
first go.
Symantec obviously didn't do their "homework". Get rid of it.




Posted by news.rcn.com on January 26, 2006, 10:03 am
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What is worse is that without any support from Symantec or patch, ccapp.exe
keeps crashing and stopping NAV from working. This is of course worrying
and brings up security warnings every few seconds, stopping you from working
on whatever you are doing and making you have to save and close all
applications (all the while, having to click on the security warnings every
few seconds) and reboot your computer to start the whole cycle all over
again!

Oh and in case anyone wants to buy this program, did I mention that every so
often it stops email transmissions and newsgroup postings all by itself for
no apparent reason

"> Take the refund and get NOD32. Don't waste your time
> trying to fix a new product. I've been that route and now have
> absolutely NO tolerance toward *any* program that doesn't work on the
> first go.
> Symantec obviously didn't do their "homework". Get rid of it.
>
>
>




Posted by * * Chas on January 30, 2006, 12:36 pm
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>
>
> news.rcn.com wrote:
> >
> > Symantec of course won't support their product although to be fair
they have
> > offered me a refund on it.
>
> Take the refund and get NOD32. Don't waste your time
> trying to fix a new product. I've been that route and now
have
> absolutely NO tolerance toward *any* program that doesn't work on
the
> first go.
> Symantec obviously didn't do their "homework". Get rid of it.
>
I second your suggestion. I have NOD32 on 5 systems and it works great.
I also use F-Prot as a backup on demand scanner and on my infrequently
used PCs.

Chas.



Posted by Ian Kenefick on January 26, 2006, 12:17 pm
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news.rcn.com wrote:

> Does anyone know how to cure this Outlook problem which SEEMS to be caused
> by this recent NIS patch?

When in doubt take it out. That's what I say. In a nutshell DNR (Delete
and reinstall) Norton Internet Security. Use this tool to perform a
proper uninstall
ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

A clean install might solve the problem. I don't recommend Symantec's
security suites. Next time perhaps you could consider the alternatives.


--
Ian Kenefick
http://www.ik-cs.com
ian@ik-cs.com

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