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Posted by Michael Cecil on January 28, 2008, 9:06 am
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On Mon, 28 Jan 2008 10:21:24 +0000 (GMT), Roger Hird
>I've used AVG's free product happily for a couple of years on my WinXP
>desktop.
>
>After Christmas WinXP crashed with a file corruption (and without a decent
>backup) so I had to reinstall it - and all my software.
>
>During this I downloaded the AVG free product - and THOUGHT I had
>installed it. It is certainly in my "program" menu - AVG 7.5 - with icons
>for AVG Control Centre, Test Centre, virus vault and uninstall - but it is
>not clear that it is running. I can't find it on the task bar - or find
>any sign of it in task manager - and if I click on the Control Centre icon
>in the program menu I get the message "Could not initialize AVG Anti-virus
>kernel interface. Application cannot run."
>
>My thought was to uninstall AVG and start again with a new download but
>when I click the "uninstall AVG" icon I get a window with a longish check
>on system status, then an "uninstall failed! - 1 error" window - and the
>error is "Uninstallation not possible. Product not installed".
>
>My query is whether I can just ignore the "phantom" installation, download
>AVG again and install the new copy - or should I try to do something about
>the un-installed AVG in my programs menu. Any ideas out there?
I'd at least try downloading and installing it, then uninstalling it and
see if it can be cleanly uninstalled. You might want to contact AVG and
see if they have a dedicated uninstaller like some other AV products.
--
Michael Cecil
http://macecil.googlepages.com/index.htm
http://macecil.googlepages.com/safehex.htm
http://macecil.googlepages.com/hackingvista.htm
Chuck Norris: Afraid of NOTHING, except John McCain's 95 year-old mother
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