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Posted by on May 17, 2008, 2:11 pm
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> Is your firewall blocking the update server? The only system I have seen t=
he
> problem on is on dial-up which I kinda expect since it is not connected. I=
> have helped install several times and they all removed 7 fine and installe=
d.
> It sounds like you may have something blocking it...
>
>
update with message about failing to contact the
> >>> update server.
> >>> Update server given as in Tools/Advanced is
> >>>http://guru.avg.com/softw/80free/update/
>
> >>> Connection is via router and cable.
> >>> Never a problem with AVG Free 7.5 which I've gone back to for now.
>
> >>> Suggestions please.
>
> >>> Henry
>
> >> I get a Forbidden when trying to access that url direct. That means it
> >> expects an ID from AVG 8 in order to update. If you can't connect via
> >> AVG's update routine, it's probably not providing the correct ID.
>
> >> The following speculative solution is based on the assumption that the
> >> problem is not a bug in AVG but arises from your system's configuration=
> >> in some way. If you still have AVG 7.5 on your machine, ie, inactivated=
,
> >> not uninstalled, it's possible that the update routine sends the AVG 7.=
5
> >> ID - depends on how the path to the ID is written and/or what registry
> >> keys are used. Try uninstalling both AVG 7.5 and 8 (I assume you have t=
he
> >> install files available), then reinstall AVG 8 and try again. You may
> >> have to do a through registry clean, I don't know how well AVG's
> >> uninstall works.
>
> >> If the above works, let us know.
>
> > For the record :-
> > Downloaded installation file.
> > AVG 8 Free claimed to remove 7 when installed so I let it.
> > Updates gave message
> > "The connection with the update server has failed"
> > Found update files, downloaded to disc and updated from them.
>
> > Tried a repair from the installation file but no change.
> > Uninstalled AVG 8 Free via its utility.
>
> > Installed AVG 7.5 Free from magazine CD.
> > Updated several times to get to latest state.
>
> > Asked here for help and Kurt responded
>
> > Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
> > Re-installed AVG 8 Free from previously download file.
> > Update problem persists.
>
> > Help!!
>
> > Henry
Having the same problem... LOOKS like AVG Free 8 is a bust. I
download the updates from the AVG siteand tried to upload directly
from my harddrive... NO luck... the update function will not work...
but I'm sure its not a firewall problem. Since there is no support
for the free version... we will just have to wait for a fix or go
somewhere else for virus protection.
STEVE
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