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Posted by Woody on May 2, 2008, 2:47 pm
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problem on is on dial-up which I kinda expect since it is not connected. I
have helped install several times and they all removed 7 fine and installed.
It sounds like you may have something blocking it...
>>> AVG 8 Free fails to update with message about failing to contact the
>>> update server.
>>> Update server given as in Tools/Advanced is
>>> http://guru.avg.com/softw/80free/update/
>>>
>>> Connection is via router and cable.
>>> Never a problem with AVG Free 7.5 which I've gone back to for now.
>>>
>>> Suggestions please.
>>>
>>> Henry
>>
>>
>> I get a Forbidden when trying to access that url direct. That means it
>> expects an ID from AVG 8 in order to update. If you can't connect via
>> AVG's update routine, it's probably not providing the correct ID.
>>
>> The following speculative solution is based on the assumption that the
>> problem is not a bug in AVG but arises from your system's configuration
>> in some way. If you still have AVG 7.5 on your machine, ie, inactivated,
>> not uninstalled, it's possible that the update routine sends the AVG 7.5
>> ID - depends on how the path to the ID is written and/or what registry
>> keys are used. Try uninstalling both AVG 7.5 and 8 (I assume you have the
>> install files available), then reinstall AVG 8 and try again. You may
>> have to do a through registry clean, I don't know how well AVG's
>> uninstall works.
>>
>> If the above works, let us know.
>>
>
> For the record :-
> Downloaded installation file.
> AVG 8 Free claimed to remove 7 when installed so I let it.
> Updates gave message
> "The connection with the update server has failed"
> Found update files, downloaded to disc and updated from them.
>
> Tried a repair from the installation file but no change.
> Uninstalled AVG 8 Free via its utility.
>
> Installed AVG 7.5 Free from magazine CD.
> Updated several times to get to latest state.
>
> Asked here for help and Kurt responded
>
> Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
> Re-installed AVG 8 Free from previously download file.
> Update problem persists.
>
> Help!!
>
> Henry
>
>
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